Orders are processed and delivered at Kings Fragrances within 2-4 working days. Only Lagos orders placed before or at 12 o'clock are delivered same day and free
All orders are sent via Royal Mail 2nd Class Recorded Delivery and so should be received within 3-5 days of the dispatch date, Excluding Sundays and Bank holidays.
As we send all orders Recorded Delivery a signature will be required upon delivery. If you are out at the time of delivery then a "While you were out" card will left at your address containing information on how to get your parcel.
Please note that Royal Mail deliveries can take longer than the estimated time frame & we can not refund or resend items that have not arrived until 15 days from the due delivery date. This is a Royal Mail Rule.
New Royal Mail rules state that only 4 items of fragrance can be sent in any one package and so if you do purchase more than 4 items of fragrance from us then you will receive more than one package and possible on different delivery days.
Please Note when Free Delivery or Paid Delivery is used and delivery is missed and not collected within the time frame as specified, it will be returned to us at some point, when we receive the item/s back a refund will be given minus any delivery costs we would have inccured.
If an item you receive is not sealed (as a lot are) and you decide that you no longer want the item then we still offer a money back guarantee but certain rules apply.
On the same day you receive the item and once you have decided it is no longer wanted you must contact us stating you no longer would like the item and your reason behind the change of mind.
In both cases all items returned must be unopened & unused.
All Return & Refund issues will be handled within 1-3 days of notification.